01 What do you need the blueprint for?
Define the project scenario focusing on goals, requirements and how the team is going to collaborate.
Blueprints can be used for a variety of reasons, here you can find more about the specific applications of a blueprint:
assessment
Visualise the as-is state of a services stream, focusing on actors, time and visibility.
Map an existing service with high level of detail.
The visualisation helps to better understand how the service works and both from the user and operator’s perspective.
This is useful for designers who are in charge of improving the system and for stakeholders to be aligned on the role of different operators and departments.
PROJECT PHASE
FUNCTIONS
System mapping
Process analysis
ALTERNATIVE tool
Customer journey
Flow chart
Process map
SUGGESTED format
Spreadsheet
Interactive visualisation
co-design
Collaboratively envision how the service could work
Collaborate with stakeholders and users in the developing of new service streams, or a new service / system from the ground up.
Use it as exercise during workshops to help stakeholders to spot areas of innovation and fail points and ideate new solutions.
PROJECT PHASE
FUNCTIONS
Co-design
Alignment
ALTERNATIVE tool
Service prototype
Business model canvas
SUGGESTED format
Miro board
Post-it
executing
Blueprint all the structure and information of a new service for implementation.
Build an operational map of all the resources in order to implement the design in the final service.
This visualisation helps operators, IT and staff in general to deliver the service effectively. Include specific information about technical requirements and time.
PROJECT PHASE
FUNCTIONS
Implementation
Roadmapping
ALTERNATIVE tool
Gantt chart
Service specification
SUGGESTED format
PDF
