Service blueprint is a visual model for visualising complex processes and systems involved in the delivery of a service. It is a versatile tool to support different stages of analysis, design and implementation of a service, but is limited in readability and visual synthesis.The aim of Service Blueprint System project is to provide designers and other experts involved in the design activities
the methodological and graphical tools to build and use service blueprints to support their work.
In particular, SBS consists of a guide and a design system, which enable designers to build, share and collaborate on the definition of a service more effectively, thanks to the service blueprint.The goal is to
drive users in the development of visualisations, guiding them in their design choices at each stage of the mapping activity, from the definition of objectives to the final delivery.The guide consists of a series of design queries, associated with examples and possible solutions. The queries are divided into stages and cover aspects of
strategy, visualisation and interaction with the service blueprint.
The design system makes it possible to generate dynamic views from a basic visualisation, adapting the quality and granularity of the information to the needs of the stakeholders involved or the objectives of the activity in progress. To manage these dynamic views, SBS includes a system of variable modules, which are available at different levels of granularity.
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